Warranty
All products purchased through Appliance Warehouse comes with the manufacturers comprehensive warranty. The length of the manufacturers warranty varies from product to product and can be found on the products information page.
Appliance Warehouse utilizes the services of Lumley Insurance (underwritten by Wesfarmers General Insurance Limited ABN 24 000 036 279 AFSL 241461) as our provider of extended warranty products.
What is covered under the extended warranty?
In the event of your product suffering a mechanical or electrical failure within Australia or New Zealand Lumley Insurance will pay for parts, labour and service call out fees required for the product to be repaired to normal working order, subject to the terms and conditions of the extended warranty plan (If applicable as per original manufacturer’s conditions and service limitations). The extended warranty plan applies in addition to any existing warranty included in the original purchase price for your product or insurance applicable and all other warranties or guarantees expressed or implied by mandatory provisions of law. The maximum amount payable by Lumley Insurance under this extended warranty plan will be the original purchase price of your product (inclusive of GST) per claim.
No lemon guarantee
If your product fails four times due to the same part/s mechanical or electrical failure during the period of cover, Lumley Insurance may replace your product in accordance with the replacement terms.
What is not covered?
Any part/s of your product that are supplied with a manufacturer’s warranty period of less than 12 (twelve) months.
• Unauthorised repair/s.
• Defects or design faults that are covered by the manufacturer or distributor whether or not through the process of a product recall.
• Costs when your product was used for commercial purposes.
• Consequential losses of any type.
• Costs incurred where no mechanical or electrical failure is identified.
• Normal maintenance costs.
• Any exclusion's outlined in the manufacturer’s warranty.
• Installation or reinstallation of your product.
• Additional costs in replacing your product due to parts availability.
• Mechanical or electrical failures of your product caused by:
** Product recalls;
** Negligence, accidental or deliberate misuse or unauthorised alterations;
** Liquid penetration;
** External sources including but not limited to electrical interferences, power surges or voltage fluctuations;
** Infestations of vermin, pests or insects;
** Accidental damages from any cause;
** Rust or corrosion, or
** Abnormal wear and tear including any exclusion as outlined in the manufacturers specifications regarding excessive domestic usage.
• Repairs to any:
** Consumables including but not limited to batteries, fuses, filters, bulbs or lamps;
** Cables or cords;
** Monitors and screens as a result of image burn;
** Speakers as a result of overloading;
** Software, data or removable data mediums caused by the mechanical or electrical failure of your product. This includes firmware upgrades and malfunctions caused by viruses'.
How to make a claim
If you are claiming before the manufacturer’s warranty has expired, please contact the manufacturer for processing. Contact information for the manufacturer can be found in the warranty and support section in the initial warranty card provided when you purchased your product.
If you are claiming after the manufacturer’s warranty has expired, please call Lumley Insurance customer service helpline on 1800 003 466, Monday to Friday 8am to 6pm EST, and they will be able to assist you with your claim. You must lodge your claim with Lumley Insurance customer service helpline prior to the expiration of your extended warranty. Ensure you have your original purchase receipt and/or tax invoice available. You may be required to take your product to your nearest service centre. Otherwise, arrangements will be made for a service repairer to call and attend to your problem.